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Debbee has been instrumental in revamping the online training for TIPTO over the past 2 years, transforming the previous offering to bring in a streamlined, agent-friendly programme of training to include a great variety of products and suppliers. Her experience and knowledge ensures training is attractive and appropriate to the target audience. On a personal level, Debbee is always very easy to approach, clearly understands our requirements, is full of ideas and suggestions as to what works (and what doesn’t!) and very speedy on turn around, even when working on the other side of the world! I would have no hesitation in recommending Debbee and her services.
Kerri Thorpe, Head of Travel Events - TIPTO (Managed by The Network)
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I have known Debbee for many years and have always found her to be a joy to work with. Debbee has an uncanny knack of being able to draw people into her ideas through her clarity of thought and a delivery method that captures both old and young alike. Whilst at AA Appointments, Debbee conducted many training programmes and inspired many of my consultants to even greater heights through her innovative training and unending enthusiasm. It’s no surprise to me that her training company has gone from strength to strength as she is hands down, the best trainer I have ever seen.
John Tolmie, Managing Director - Monroe Consulting
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Debbee’s tailored sales training is vibrant, inspiring, energetic, full of fun, and best of all translates into a demonstrable increase in revenue. Her positive energy is an inspiration to us all.
Edwina Lonsdale, Managing Director - Mundy Cruising
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Debbee Dale is one of the most talented HR and People Development professionals that I have had the pleasure to work with. It's fantastic to have Debbee onboard as her relentless enthusiasm, high energy and passion always invigorates all those around her. If you need support with on-line training, in-house team development, one-to-one personal development or seminar support Debbee should be on your shortlist of people to see. She always delivers, achieves amazing results and is great fun too.
Claire Riches, Managing Director - Travelwaves
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As an organisation employing blind and partially sighted people, our training needs to be tailored to accommodate staff with various levels of vision. Debbee and her team have always done their utmost to ensure these needs are met, providing us with a highly professional and dedicated service with a penchant for making any necessary adjustments.
Shane McEwan, Learning and Development - Action for Blind People
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Debbee Dale Development came in as a training provider and has become much more, she understands our people, business and ethos and is therefore involved strategically, delivering more than we would have imagined, or hoped. In our business we work in partnership with our clients and therefore it’s important that we have a relationship with a provider who has the same vision and beliefs.
Harlambos Stavrou, Managing Director - Beyond Certainty
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I met Debbee Dale in Abu Dhabi. Debbee delivering a welcome speech… I realised I wanted to work with Debbee to improve my skills, as she came across as firm, professional and convincing but most important spontaneous, natural and fun. So I decided to engage Debbee Dale Development Services to improve my personal presentation skills.
I became aware of my movements, eye contact, the way I engaged with people… and by understanding my behaviour I managed to improve and come across …. Just like Debbee professional and spontaneous... Whilst keeping that astute fun factor.
Patricia Rossello-Evans, COO - Lowcost Travel Group
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We have worked with Debbee now for many years as we consider her a key ingredient in the continual development and success of our team. She is much respected by the staff and held up as an example by our senior global management in Norway of setting the standards of training required by all of our overseas offices. Debbee does not only deliver bespoke courses for our sales staff but she also facilitates at strategy setting meetings thereby adding value from someone who understands our product but can give an informed but unbiased direction. I personally enjoy working with Debbee enormously, she quickly grasps any ideas on development or facilitating events that I may have and always delivers them professionally and most importantly with a smile. In additional to training needs Debbee also advises us on HR issues and most importantly responds quickly and succinctly. She is most definitely an asset to our business.
Kathryn Beadle, Managing Director - Hurtigruten
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Debbee is THE guru of training and development. Having worked with Debbee on a number of occasions for the purposes of training, presentation skills and HR matters she is, without doubt, in a league of her own. She is able to put even the most nervous public speakers at rest and is full of hints and tips to overcome any situation. Debbee approaches every situation with professionalism and gravitas, instantly putting her clients at ease. I would highly recommend Debbee to any of my clients looking for presentation, training or HR assistance and know they would be in a very safe pair of hands.
Joanna Kolatsis, Partner - Kennedys
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I knew Debbee from having seen her operate in various consulting positions in the travel trade and was impressed with what I saw and on further recommendation from CLIA (formerly ACE) invited her to deliver some sales training to our reservations team at Qantas Holidays. From the start I was impressed with Debbee's approach. She first spent some time in our offices with the reservations team listening into their calls she then went away to devise a bespoke training programme based around what she felt the team needed. The training sessions were fun, thought provoking, and hugely informative and made the team think about what they do and how they could do it better to improve the service they gave and to convert more calls into bookings. A review process a few weeks following the training also took place to ensure that what they had learnt was still being practised. The overall result was that call conversion did increase and based on feedback from our travel agency partners the standards of service across all areas of our operation improved. I would highly recommend Debbee's services, she is professional, thorough and truly delivers outstanding solutions.
Rachel Healey, former Head of Sales & Operations - Qantas Holidays
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In this increasingly impersonal commercial world, Debbee is a breath of fresh air. Never too busy to take our calls and always quick to respond with a reassuring grasp of our issues and always forthcoming with practical and imaginative solutions to resolve them.
Debbee is an invaluable extension to our business and, because of her engaging personality and positive attitude, problems never seem to be problems once we involve her.
Finding business partners that genuinely make a real contribution is never easy. Debbee is the real deal.
Manda Churchill, General Manager - Travel Indochina
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BMI Publishing Ltd has used Debbee Dale Development on two separate occasions. Once for one-to-one training where Debbee helped prepare one of our senior managers for their first conference presentation and the second occasion was group training for our sales managers. Both training sessions were based on presentation skills and on both occasions we were impressed by Debbee’s commitment and enthusiasm in getting the best out of everyone. Debbee is the consummate professional and I would have no problem recommending her services to anyone looking for high quality training.
Sally Oakey, Director - BMI Publishing Ltd
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Debbee has been working with Norwegian Cruise Line for a long time on a variety of projects including our travel agent training programme, face to face training with our team, inaugural presentations and training for our ship launches including our recent launch of the Norwegian Breakaway and is now playing an instrumental role in developing our interactive road show presentations. Debbee is considered an extended member of our team.
Nick Wilkinson, Director of Business Development - Norwegian Cruise Line
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I would completely recommend Debbee Dale for a potential provider or training for any company or organisation. Debbee developed and facilitated a training workshop and mentoring program for one of my projects and has delivered the training globally to a variety of tourism stakeholders. It was without doubt the best decision I made as the whole global program has been hugely successful and companies throughout Latin America, Africa and Asia have benefited in so many ways as well as making the core program easier to handle. A very successful program outcome and for which I would have no hesitation to ask Debbee to facilitate and deliver again and indeed for any project that I am involved with the same or similar requirement.
Clive Bishop, Principal Consultant - Blue Skies Consultancy Group
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Pegasus approached Debbee Dale Development in February 2011 with respect to “Train The Trainer” available courses. Sixteen of our team members have since attended the course over two occasions - most recently towards the end of 2012. All attendees provided “excellent” feedback on the course content and Debbee’s ability as a trainer. Her documented experience of people and the travel industry were the over-riding factors in our selection process. Debbee showed an ability to work with individuals from different cultures with varying levels of experience, in both training, presenting and life skills generally. Debbee’s preparation, feedback and follow-up was outstanding- with the provision of clear SMART goals to attendees. We would recommend Debbee Dale Development to other organisations for their training requirements (travel and non- travel based) and look forward to working with Debbee again in the future.
Ann Marie Lyons, Regional Support Director EMEA - Pegasus Solutions
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Debbee Dale has been hugely instrumental in helping me to achieve the role that is expected of me as the CEO of a major travel industry awards programme (The British Travel Awards). Whilst I had built the commercial side of my business to an enviable position within the travel events industry there came a time when I had to be the "public" face of The British Travel Awards. Whilst selling our brand and product in meetings was almost second nature to me - speaking in front of large audiences filled me with terror! Debbee helped to edit and fine-tune my speeches; coached me through the presentation process and helped me to promote the size of my business through "little old me!".
Following the success of the training that Debbee Dale gave me which has led me onto numerous other public speaking roles I also tapped into her skills as an HR expert for staffing advice and training.
As far as I am concerned Debbee Dale and her team are like the "other arm" of my business who I call on whenever I have any people-related issues; problems; concerns – or just need advice.
Debbee Dale Development is an essential tool in my armoury.
Lorraine Barnes Burton, CEO - The British Travel Awards
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I wanted a great trainer that actually has lived the training instead of just talking about it!! Thats what I got when I found Debbee Dale she has lived it, she delivers it and most importantly, she believes it.
Tracy Rawson, General Manager - Bailbrook House Hotel
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Debbee has been Invaluable to The Cruise Line both in terms of strategic advice and hands on support for developing our cruise specialist reservations team. Our sales conversions have seen a significant boost since we began working with Debbee and she feels more like a partner than a consultant. True expert!
Jos Dewing, Managing Director - The Cruise Line
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We invited Debbee in to do some sales and customer service training for our wedding consultants. It was really important for us to find someone who could completely tailor the training to our very niche product and range of our staff’s abilities. Debbee did an excellent job, fully researching our product in advance and presenting us with a bespoke training programme. My staff afterwards were so motivated that they came in over the weekend to practice their new skills! I would highly recommend Debbee to anyone looking for staff training.
Jane Palikira Stewart, Director - Ionian Weddings