- Conflict management
- Communication skills
for managers - Interviewing
- Leadership not
dictatorship - Monitoring performance
for results - The successful supervisor
- Coaching for performance
Conflict management
Overview
How to manage conflict in the workplace and also how turn conflict into a positive working relationship. This session demonstrates how to manage pressurised workloads and defuse potential conflict situations. When conflict is dealt with badly it can prove to be very destructive to the business, we will therefore look at best "practical" practice with real situations and scenarios discussed throughout.
Content
- Identify the key triggers of conflict and understanding how and why conflict happens
- Handling aggression and resolving conflict with an angle on the difference between aggression and being assertive
- Recognising other peoples motives and emotions with an overview of "Emotional Intelligence"
- A five part Conflict Resolution Strategy and process, as well as a number of conflict defusing methodologies and techniques
Communication skills for managers
Overview
The ability to listen, communicate and persuade is essential for any manager. Excellent communication skills ensure objectives are understood, provide a clear focus and increase the effectiveness of your team. This practical course focuses on the development of management communication skills for any situation.
Content
- What Makes Communication Effective
- Non-verbal and Verbal Communication
- Open Communication
- Conducting Team Meetings
- Using Communication to secure a successful team
Interviewing
Overview
This practical course provides guidance, skills and techniques essential to conducting successful selection interviews. Producing an interview format and interview role-play will also be included helping to project a professional and confidant image.
Content
- Getting the process started
- Preparing for the Interviews
- The Environment
- Conducting the Interviews
- Effective Listening and Questioning
- The selection process and decision making
Leadership not dictatorship
Overview
An intense and practical course designed to equip managers with the essential management and leadership skills and confidence to achieve success. Participants will review their own leadership style, how to plan and set goals, lead, manage and motivate to improve overall performance.
Content
- Understanding Your Role
- Effectiveness of a Leader
- People Management and Motivation
- Tasks of a Leader
- Successful Communication
Monitoring performance for results
Overview
This course concentrates on the skills and techniques needed to build a team who achieve results with measured performance indicators. This is a practical course using a variety of tried and tested procedures used in managing performance.
Content
- Identifying Key Strengths within the Team
- Motivating the Team
- Communicating with Your Team
- The Performance Monitor
- Managing and Empowering the High Performance Team
The successful supervisor
Overview
Introduces the newly appointed supervisor to the fundamentals of people management, monitoring performance, giving and receiving feedback. The principles as well as practical elements of this course will provide a thorough grounding in order for you to feel more confident and assertive in the role.
Content
- What quantifies a Successful Supervisor
- The General Principles of Management
- Effective Time Management
- Managing a Team
- Problem Solving
Coaching for performance
Overview
This course provides guidance on the effective planning and delivery of coaching "on the job". The practical and interactive format enables individuals to enhance their coaching ability through practice and feedback developing skills and building confidence to ensure the success of coaching in the workplace.
Content
- "On The Job" Coaching
- Structured Coaching
- Adapting Your Coaching Style - Communication Skills
- Delivering Feedback
- Coaching Difficult People in Difficult Situations
- Spontaneous Coaching