- Sales = success
- Delivering excellence in service
- Negotiate the deal
- Effective communication
- Advanced sales skills
- Minute taking
- Report writing
Sales = success
Overview
This course introduces the core elements of selling successfully by developing techniques that work. Exercises with relevant scenarios and group presentations are included to build an interactive learning session. Participants will be expected to join in with all activities and play an active part in role-play and presentation.
Content
- What is selling
- How we sell
- Creating the right impression
- Recognising buying signals
- Adapting your style
- Dealing with Objection
- Closing
Delivering excellence in service
Overview
This course is designed for those in daily contact with customers. You will learn how to develop communication and customer handling skills to create and build rapport, maintain customer relationships and deal with issues that may arise. Like most skills, delivering customer service needs practice therefore you will be encouraged to use real examples during role-play and relevant exercises that will allow you to develop the skills covered during the course.
Content
- Excellence in Customer Service
- Building Customer Relations
- Taking Personal Ownership
- Communicating Positively with Customers
Negotiate the deal
Overview
This interactive course focuses on improving the participants negotiating skills. Concentrating agreements and decisions to confidently reach win - win situations. The course will give participants the opportunity to fully explore how their own personal style and skills can be successfully applied to negotiation.
Content
- What is Negotiation?
- Understand your Interpersonal Skills
- Negotiation and you
- Handling Different Situations
- Closing
Effective communication
Overview
This practical course will enable you to improve confidence when speaking with colleagues, managers and customers in a range of different day-to-day workplace situations. Several exercises and role-plays will be used during the session to reinforce aspects and highlight the skills of participants.
Content
- What is Effective Communication
- Verbal and Non-verbal Communication
- Communicating Face-to-face and Over the Telephone
- Presenting a Positive Image
Advanced sales skills
Overview
Focusing on advancing your ability to influence others using techniques often reflected in hypnosis, as well as concentrating on your levels of optimism. Understanding how your buyer feels and choosing the right approach with them. The course incorporates group activities and relationship building role-plays to reinforce interpersonal skills and selling ability.
Content
- How do you successfully influence
- Assessing your levels of optimism
- Communicating positively
- Allowing time for commercial awareness
- Building relationships
- Confidently closing the sale
Minute taking
Overview
This workshop gives real and relevant tools and techniques to use whether taking minutes at meetings is a regular part of the job or a now and again necessity. Meetings are far more effective and time managed when agendas and minutes are dealt with professionally.
Content
- Structuring an effective agenda
- Working with the Chairperson before, during and after the meeting to make both roles more effective
- Taking relevant notes during the meeting
- Structuring minutes, styles and writing them efficiently
- Techniques to ensure you maintain concentration and focus during the meeting
Report writing
Overview
For some of us writing a report is Annual, for others weekly and even daily. There are many reasons for writing reports and at times we spend too much time considering what structure, how long and which style to use. This session helps deliver a practical edge to report writing for everyone and is tailored to the level of seniority of all delegates.
Content
- Choosing an appropriate structure for a report
- The differences between long and short reports and when to use them
- Take a systematic approach to producing a report
- Adopting a clear, concise report style and layout in order to write effective reports
- Techniques for editing, reviewing and approving reports